At AutoDine, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital ordering platform.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email, phone number, business name, address
- Payment Information: Credit card details (processed securely by our payment provider)
- Restaurant Data: Menu items, prices, images, business hours
- Support Communications: Messages, feedback, and support tickets
1.2 Information Automatically Collected
- Usage Data: Features used, pages visited, time spent on platform
- Device Information: IP address, browser type, operating system
- Order Data: Order history, timestamps, order amounts
- Performance Data: Error logs, system diagnostics
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings.
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our services
- Process transactions and send order confirmations
- Improve and optimize our platform
- Provide customer support
- Send service updates and important notifications
- Analyze usage patterns and trends
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Send marketing communications (with your consent)
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
3.1 Service Providers
- Payment processors (Stripe)
- Cloud hosting providers (Cloudflare)
- Email service providers
- Analytics services
3.2 Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (SSL/TLS) and at rest (AES-256)
- Access Controls: Strict authentication and authorization protocols
- Regular Audits: Security assessments and penetration testing
- Employee Training: All staff trained on data protection practices
- Monitoring: 24/7 system monitoring for security threats
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account closure, we retain certain information for legal, tax, and audit purposes as required by law (typically 7 years for financial records).
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (right to be forgotten)
- Portability: Export your data in a machine-readable format
- Objection: Object to certain processing activities
- Restriction: Request limitation of data processing
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected]
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.
8. Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We'll notify you of material changes via email or platform notification. The "Last Updated" date at the top reflects the most recent revision.
11. GDPR Compliance (European Users)
If you are in the European Economic Area (EEA), our legal basis for processing includes:
- Contract: Processing necessary to provide our services
- Consent: For marketing and optional features
- Legitimate Interests: For security, analytics, and service improvement
- Legal Obligation: To comply with applicable laws
12. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
13. Contact Us
For privacy-related questions or to exercise your rights, contact us: